This Privacy Policy describes how Pontchartrain Systems LLC (“Ponsys,” “we,” “us,” or “our”) collects, uses, and protects personal information in connection with our website www.ponsys.com and our point-of-sale (POS) sales and support services, including our SMS support messaging program.
Who We Are
Legal Name: Pontchartrain Systems LLC
Address: 1907 Jefferson Hwy, Jefferson, LA 70121
Contact: compliance@ponsys.com · (504) 831-9161 ext 2006
Information We Collect
- Contact information: name, business name, email address, and phone number when you reach out for sales or support.
- Support details: information you submit in support forms, tickets, emails, or SMS (e.g., device info, error messages, configuration details).
- Usage & cookies: limited technical information (IP address, pages visited, timestamps) collected via cookies or similar technologies for security, functionality, and analytics.
How We Use Information
- To provide and improve POS sales and support services.
- To respond to inquiries, troubleshoot issues, and deliver support updates (including SMS support messages).
- To maintain site security, prevent fraud, and comply with legal obligations.
- To perform basic analytics (e.g., aggregated site traffic and performance).
SMS Support Messaging (10DLC)
When you provide your phone number and contact us for support, you may receive SMS messages related to your support inquiry. Message frequency varies based on your requests. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at compliance@ponsys.com. We do not use SMS for marketing/promotions.
Selling or Sharing of Data
We do not sell or share your personal information. We may disclose information to service providers that assist us in delivering our services (e.g., hosting, communications) under confidentiality obligations and only for our business purposes.
Cookies & Tracking
We use essential cookies to operate our website and may use basic analytics cookies to understand site usage and improve performance. You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Support-related communications may be retained for audit and troubleshooting.
Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Choices & Rights
- Access/Update: You may request access to or correction of your information.
- Deletion: You may request deletion where applicable law allows.
- Opt-Out of SMS: Reply STOP to any message to unsubscribe.
To exercise rights or ask questions, contact compliance@ponsys.com.
Children’s Privacy
Our services are intended for business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to remove it.
International Users
We primarily operate in the United States. If you access our services from outside the U.S., you understand your information may be processed in the U.S. and governed by U.S. laws.
Governing Law
This Policy is governed by the laws of the State of Louisiana, without regard to conflicts of law principles.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent changes. Material changes will be posted on this page.
Contact Us
compliance@ponsys.com
(504) 831-9161 ext 2006
Pontchartrain Systems LLC, 1907 Jefferson Hwy, Jefferson, LA 70121